Terms of Service

Nula CRM is an AI-assisted customer relationship management tool for small businesses. It helps you capture leads, organize contacts, run campaigns and automations, and use AI features such as the command bar, lead scoring, summaries, and drafted messages.

You must provide accurate information and are responsible for keeping your login credentials secure and for all activity under your account. You must be at least 18 years old and able to form a binding contract. Account owners may invite teammates and assign roles (Owner, Admin, Member); the owner is responsible for their team's use of the Service.

We offer a 7-day free trial, no credit card required. At the end of the trial you may subscribe to continue using the Service. We may change trial terms at any time.

• Paid plans are billed per active user on a monthly or annual basis, plus applicable taxes.
• Subscriptions renew automatically until cancelled. You can cancel anytime; access continues through the end of the current billing period.
• Payments are processed by Paddle.com, our authorized reseller and Merchant of Record. Paddle handles the transaction, billing, and any applicable sales tax/VAT. By subscribing you authorize recurring charges.
• Except where required by law, fees are non-refundable. We may change pricing with reasonable notice; changes apply to the next billing period.

You agree not to use the Service to:

• Break the law or infringe others' rights.
• Send messages that violate anti-spam or communications laws (for example, CAN-SPAM, CASL, GDPR, or TCPA). You are responsible for having a lawful basis and appropriate consent to contact the people in your account.
• Upload malware, attempt to breach security, or disrupt the Service.
• Resell, reverse engineer, or abuse the Service, its AI features, or usage allowances.

AI features generate suggestions, summaries, and drafts to assist you. AI output can be inaccurate or incomplete — you are responsible for reviewing and approving anything before you act on it or send it. AI usage is included with your plan subject to a fair-use allowance; if you exceed it, some AI features may be temporarily limited.

You retain all rights to the data you put into Nula (your contacts, messages, and other content). You grant us a limited license to host, process, and display that data solely to provide and improve the Service for you. You can export your data at any time. You are responsible for your data and for having the rights to use it.

The Service relies on third parties, including cloud hosting, our payment provider and Merchant of Record (Paddle), email delivery (Resend), and AI model providers. Your use may be subject to their terms, and we are not responsible for third-party services.

The Service, including its software, design, and content (excluding your data), is owned by Nula CRM and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service per these Terms.

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or to protect the Service. On termination, your right to use the Service ends; you may export your data before your account is closed, subject to our retention practices.

The Service is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate.

To the maximum extent permitted by law, Nula CRM will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the 12 months before the claim.

You agree to indemnify and hold Nula CRM harmless from claims arising out of your data, your use of the Service, or your violation of these Terms or applicable law.

We may update these Terms from time to time. If we make material changes, we'll provide notice (for example, by email or in-app). Continued use after changes take effect means you accept the updated Terms.

Questions about these Terms? Email us at info@nulacrm.ai.